Terms & Conditions

 


All orders are confirmed with e-mail, where you can see the amount of order , shipping costs and products ordered.

By placing an order in Flow cosmetics webshop, you agree to our terms of delivery.

 

Shipping

We ship products to all EU countries and to Norway, USA and Canada.

If you can’t find your country from the country list when registering, please contact us (suvi.kunnari@flowkosmetiikka.fi), to see if we can add you country to our list.

 

Shipping costs are added at checkout based on the weight of the order. You can see the price of the shipping costs before payment.

 

Deliveries are made by post priority parcel.

 

Post parcels delivery times:

Nordic countries 3–5 working days

Other European countries 3–7 working days

Other countries 6–14 working days

+1-2 days for processing order at our warehouse.

An e-mail confirmation with tracking code will be sent to you upon dispatch of you your order.

 

Payment

Payment can be made securely and easily online. All international orders can be paid by credit card (Visa or Mastercard) via Pay Trail secure online payment.

 

Products and prices

All prices shown in our website include tax 24%. If ordering to countries outside EU, taxes will be removed at checkout automaticly.

 

Return policy

The products can be returned within 14 days of receiving. Products must be unopened and re-saleable. Always contact us via e-mail in cases of international returns, end you will get further instructions.  Please note that  delivery costs are not refundable in international shippings.

 

Damaged or wrong items

Please inspect your entire order upon delivery. If an item arrives damaged or in error, please contact our customer service immediately in our e-mail info(at)flowkosmetiikka.fi or by phone +358407384230. Damages, defects, missing items or any errors must be reported within 7 days of receiving the order. We will make arrangements for a replacement to be delivered to you free of charge.