The transaction was interrupted, what should I do?
If the transaction process has been interrupted and the payment hasn´t been completed, your order will appear on our computer, but the store will automatically reject the transaction. You will first get a message confirming your order but a refusal message after that.
You can send a new order because we only deal with confirmed orders.
You should make sure that there aren´t too many open pop-up windows on your screen or try placing your order through a different server (e.g. Explorer instead of Firefox).
You can also contact us through our customer service (asiakaspalvelu), so that we are able to give you instructions about the transfer and you won´t need to place a new order.
The shampoo bar leaves my hair sticky, how do I get it to work?
When you start using the shampoo soap the result can be very sticky looking, depending also from the hair type and previous chemical treatments. Some customers can experience quick and effective results from the beginning, while in others the results can start appearing only after 1-10 washing times. Treated hair is more porous and it easily retains product leftovers. The residues from this vegetal-derived shampoo soap may stick easily to the porous parts of hair, leaving it sticky-looking.
You can follow these instructions to reduce the sticky effect:
Are Flow Cosmetics products suitable for pregnant and lactating women?
Our products contain original essential oils, like almost all natural products. During pregnancy and lactating you should avoid using particularly strong essential oils or products containing a lot of these.
However products containing small quantities of essential oils, such as soaps and shampoos which can be rinsed away from the skin, can be used.
We do not recommend whole body aromatherapeutic treatments without an expert´s guidance during pregnancy and lactating time.
The following products do not contain any essential oils:
These products can also be used during pregnancy and lactation:
Are Flow Cosmetics products suitable for allergic people?
Although natural cosmetic products are gentle, some people can be allergic to them, as to any other cosmetic product. If you are allergic to certain plants you should make sure that the product does not contain ingredients which are not suitable for you.
Many fragrance-allergic people tolerate better essential oils than artificial fragrances. Our products do not absolutely contain any strong chemical preserving substances, to which many people are allergic.
Allergic people should choose simple products without any long ingredient list and test every product once. You can for example choose pure vegetal oils instead of facial creams, oil or baby soap for the cleansing, pure shea butter for the body and so on.
The following products are particularly recommended for allergic people.
Are Flow Cosmetics products animal testing free?
Yes. Our products follow strict regulations set by certified natural cosmetics, whose general criterium is the absolute absence of animal testing.
Why doesn´t Flow Cosmetics have a natural cosmetic certificate?
Our products follow strict guidelines set for certified natural cosmetics, such as Natrue, BDIH and ECocert, but our products do not have their own certificate. At present we sell our products only in Finland and production batches are still relatively small. Together with cost motivations this is the reason why we haven´t certified our products. However we are member of Pro luonnonkosmetiikka Ry, which accepts only product following the certification criteria.
If you haven´t found an answer to your questions contact our Customer service.